SALTLOGIC WARRANTY POLICY

Reliable Pool Chlorination Systems Backed by Product Support

At SALTLOGIC, we are committed to manufacturing reliable salt water pool chlorinators and replacement cells designed for long-lasting performance. Our warranty policy reflects our confidence in the quality, durability, and engineering standards of our swimming pool chlorination systems.

We understand that pool owners and pool professionals rely on dependable equipment to maintain clean and healthy swimming pool water. That is why we provide warranty support for qualifying SaltLogic products under normal operating conditions.

This page outlines our warranty terms, coverage conditions, exclusions, and support process for SaltLogic salt water chlorinators and swimming pool sanitation systems.

Warranty Coverage

SALTLOGIC warrants that our salt water chlorinators and replacement chlorinator cells are free from manufacturing defects in materials and workmanship under normal residential and commercial use, subject to the terms outlined below.

Warranty coverage applies to:

• SALTLOGIC salt water chlorinators
• Self-cleaning and non-self-cleaning chlorinators
• Replacement chlorinator cells

Warranty periods may vary depending on:

• product model,
• installation environment,
• and semi-commercial or residential application.

Customers are encouraged to retain proof of purchase for all warranty claims.

What Is Covered

Subject to inspection and approval, the SALTLOGIC warranty may include:

• repair of defective components,
• replacement of faulty parts,
• replacement chlorinator cells,
• or repair/replacement of manufacturing defects identified during the warranty period.

Our technical support team will assess each warranty claim individually to determine the most appropriate resolution.

Warranty Conditions

To maintain warranty validity, SALTLOGIC products must be:

• installed correctly,
• operated according to product guidelines,
• maintained properly,
• and used within recommended specifications.

Proper swimming pool water balance and maintenance are essential for optimal chlorinator performance and warranty support.

Customers should ensure:

• correct salt levels,
• balanced pH levels,
• proper water chemistry,
• adequate water circulation,
• and routine system inspection.

Improper water chemistry or neglected pool maintenance may reduce chlorinator cell lifespan and affect warranty eligibility.

What Is Not Covered

The SALTLOGIC warranty does not cover damage resulting from:

• incorrect installation,
• misuse or negligence,
• improper pool maintenance,
• incorrect salt or chemical levels,
• physical damage,
• power surges,
• unauthorized modifications,
• environmental damage,
• or normal wear and tear.

The warranty also does not cover:

• labour costs for removal or reinstallation,
• transport costs,
• consumable items,
• or damage caused by external equipment or third-party systems.

Products used outside recommended operating conditions may not qualify for warranty coverage.

Replacement Chlorinator Cells

SALTLOGIC replacement chlorinator cells are designed for reliable chlorine production and long-term operation when maintained correctly.

Cell lifespan may vary depending on:

• pool size,
• operating hours,
• water quality,
• salt concentration,
• and maintenance practices.

Regular inspection and cleaning can help maximize replacement cell performance and longevity.

Warranty Claims Process

If you believe your SALTLOGIC product may qualify for warranty support, please contact our team with:

• proof of purchase,
• product model details,
• serial number (if applicable),
• installation information,
• and a description of the issue.

Our technical team may request:

• photographs,
• water quality information,

or additional troubleshooting details before processing a warranty assessment.

Expert Technical Support for Pool Owners

SALTLOGIC works closely with:

• homeowners,
• pool builders,
• installers,
• maintenance professionals,
• and commercial pool operators

to help ensure our chlorination systems operate reliably and efficiently.

We are committed to supporting customers with practical advice and product assistance to help maximize system performance and pool water quality.

Frequently Asked Questions

How long is the SALTLOGIC warranty period?

Warranty periods may vary depending on the specific product model and application. Please contact SALTLOGIC for detailed warranty information relating to your product.

Does the warranty cover replacement chlorinator cells?

Selected replacement chlorinator cells may qualify for warranty coverage under normal operating conditions.

Can incorrect water chemistry affect warranty coverage?

Yes. Poor water balance, incorrect salt levels, and improper maintenance may affect product performance and warranty eligibility.

What information is needed for a warranty claim?

Customers should provide proof of purchase, product details, installation information, and a description of the issue.

Does SALTLOGIC provide technical support?

Yes. Our team provides technical support for SALTLOGIC chlorinators, replacement cells, and swimming pool sanitation systems.

Trusted South African Pool Chlorinator Manufacturer

SALTLOGIC proudly manufactures self-cleaning and non-self-cleaning salt water chlorinators and replacement cells designed for residential and semi-commercial swimming pools.

Our products are trusted by:

• pool owners,
• pool builders,
• guesthouses,
• schools,
• estates,
• and semi-commercial facilities

across South Africa and international export markets.

We remain committed to delivering:

• reliable chlorination systems,
• durable product performance,
• and professional customer support.